Shipping policy

All orders are processed within 7–10 business days.

The Raw Haus does not hold ready-made inventory. Our 100% raw human hair is sourced, prepared, and quality-checked after orders are placed. This batch-based process allows us to maintain consistency, freshness, and proper cuticle alignment across every order.

Because raw hair is unprocessed and handled minimally, processing times may vary slightly depending on batch availability. Customers will receive tracking information once their order ships.

Shipping Timeframes

Shipping time begins after processing is complete. Transit times may vary depending on destination and carrier selection at checkout. The Raw Haus is not responsible for delays caused by shipping carriers once an order has been dispatched.

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Local Pickup & Delivery (Northern Virginia Only)

Same-day local pickup or local delivery may be available for select orders within Northern Virginia.

Availability will be confirmed after checkout. If eligible, customers will be contacted with pickup or delivery details.